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General information

Fencure Medical ApS.
CVR. no. 28486871
Vimmelskaftet 43, 1161 Copenhagen K,
e-mail: fenucure@v-biotek.com
Phone +45 22601080

Payment

On www.fenucure.com you can pay with Visa, MasterCard, Visa Electron, Mobile Pau and bank transfer

Any card fees from the card holder's credit card company is paid by the card holder him/herself.

Delivery

We offer the following delivery forms:

- PostNord with delivery

Expected delivery time is 1-3 working days, Ordered products are sent as a starting point overall - after not provided.

FENUCURE Webshop derives responsible for the goods until you have received them. We deliver in Denmark and the EU


Return

Fenucure toothpaste Items are excluded withdrawal

The following product types are excluded withdrawal:

Delivery of goods likely to deteriorate or expire rapidly

Delivery of sealed goods of protection of health or hygiene reasons not suitable to be returned and where the seal has been broken after delivery. For example, food, non-prescription drugs, health food products, cosmetics, etc. The term "sealing" also includes special packaging that protects the product and serves as assurance that the product has not been opened

Grading, when you send it back
You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it works. In other words - you can try the product in the same way as if you tried it in a physical store.

If the product is proven beyond what is outlined above, we consider it as used, which means that you know the chagrin of purchase only get part or none of the purchase amount back, depending on the product's commercial value.



Warranty

Sale of Goods Act shortage rules apply to purchases.

We will refund reasonable freight costs
If the complaint is justified, we will refund your (reasonable) shipping costs.

The product sent to: Fencure By V-Biotech ApS, Ørsted Bygade 5, 4622 Havdrup

We need the following information when sending the product to us

When you return the product, please state what the problem is as detailed as possible.

Note We do not receive packages sent by fax. COD or the like.

Remember that the product must always be returned in protective packaging, and remember to get a receipt for shipment, so that we can reimburse your shipping costs if you are entitled to it

Privacy Policy

For that you may agree with us, we need the following information:

Name
Address
Phone number
Email address

We record of your personal information for the purpose of delivering goods to you.

Personal information registered with Fenucure City V-Biotech APS. are kept for five years, after which data are deleted.

When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why.

The director and staff of Fenucure Medical Web Store have access to the information recorded about you.

Information passed on or sold to third parties. However, disclosure to select and trusted third men, who are entitled to use your personal information in order to deliver the goods you ordered, and keep you suggestive about the status of your order. We reserve to contact you a few days after your order is complete, we will send you a request to report your purchase experience.

We really want to share your experience with the products we sell. You will receive an invitation to report it bought about 14 days after your order is finalized.

As registered with Fenucure Medical ApS. you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act and request in connection therewith addressed to Matas A / S via e-mail info@fenucure.com

Appeals
If you wish to complain about your purchase, please contact our customer service at +45 22601080 (Monday to Friday 9-15) or fenucure@v-biotek.com. If we fail to find a solution, you can file a complaint to the Center for Complaint Resolution, if the conditions are met.

Competition and Consumer Authority, Center for Complaint Resolution, Carl Jacobsen Vej 35, 2500 Valby, mail: cfk@kfst.dk

European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints lodged here - http://ec.europa.eu/odr. The filing of a complaint enter our e-mail address fenucure@v-biotek.com

Reservations and disclaimer
Fenucure City V-Biotech Web Store makes reservations for any tax changes, price and proofreading errors, technical errors, sold out and force majeure, including labor and defects or delays in deliveries from suppliers.

Model withdrawal form

(This form should be completed and returned only if the withdrawal from the contract)

To:
Fenucure Medical ApS
Vimmelskaftet 43
1161 Copenhagen K.
Denmark
info@fenucure.com

I / We (*) hereby give notice that I / We (*) want to withdraw in my / our (*) contract of sale of the following goods (*) / provision of the following services (*)

Ordered on (*) / received on (*):

Name of consumer (individuals):

Address of consumer (address):

Signature of consumer (s) (only if this form is notified on paper)